How Business Communication Platforms Are Changing the Modern Workplace

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Since the corporate world embraced technology, email has been the cornerstone of business communication. It plays a key part in the digital workplace revolution and is critical to achieving productivity and success at work. But as more tech-savvy workers enter the modern workplace, employers are looking for innovative ways to streamline communication across the business.

The COVID-19 pandemic was one of the major drivers why companies are transitioning from email to communication platforms. Because of physical distancing restrictions, more people are now working in the comfort of their homes, which spurred the demand for better communication tools. This is where enterprise collaboration platforms come in, a virtual environment where remote teams can communicate and collaborate in real time.

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Communication is fast evolving, and managers and employers want to keep pace with these changes through communication platforms. This article will explore how the use of enterprise communication platforms aids in community building in the modern workplace.

It’s cheaper

Communication platforms are cloud-based, so companies don’t have to spend more money and effort creating or maintaining an infrastructure for one function or making operations scalable. Companies can pick a suitable communication platform than buying expensive software and hardware. They’re also very flexible as it allows the user to integrate various communication features, such as messaging, calls, and videoconferencing.

It’s time-saving

A study shows that managers waste more than two days per week organizing long, useless meetings. These senseless meetings are costing organizations millions of money each year, yet many executives choose to ignore its impacts on annual revenue. Besides financial costs, in-person meetings are counterproductive and inefficient. They take away time employees should devote to completing projects and tasks that contribute to the business’ bottom line.

The same goes for distributing work-related updates. Managers who rely on SMS to update employees may not be as effective as it used to be. Although SMS is cheaper, it’s notorious for wasting time when performed manually. Communication platforms cut time in half when notifying an entire department or getting someone’s attention. There is no need for the efforts and manual labor involved in traditional SMS.

man holding his phone

It allows multiple workspaces

With communication platforms, businesses can create multiple workspaces for different functions. Tech-savvy employees look for businesses that know how to manage communication channels effectively and submit quick, meaningful responses using these tools.

Ideally, employees expect seamless and enjoyable workplace experiences at every channel. Thus, having a smooth communication approach is critical to providing employees with a seamless digital workplace experience, whether using laptops, PCs, or mobile devices.

Companies that use communication platform understands the benefits of real-time interactions and adopt them into their existing process. In turn, this allows employees to collaborate wherever they are. For instance, an employee engaging in a videoconference can switch to their phones if the need arises.

It facilitates internal communication

As mentioned earlier, communication platforms are cloud-based tools where all data is stored in a digital repository. For this capability, employers have access to company resources even they’re at home.

This is particularly helpful when companies are setting up remote teams during the COVID-19 pandemic. Since employees have to work from home and physical distancing protocols prohibit them from going to the office, communication platforms became that one place where they can share files and documents with their teammates.

Another great appeal of communication platforms is their limitless capabilities. There is no need for a separate account for email, instant messaging, videoconferencing, and cloud storage—all these things are available in a single platform.

It’s result-oriented

Every manager understands how difficult it is to ask every member of your team about their progress on specific projects. With an effective communications platform, keeping track of your team’s activities won’t be a struggle anymore. You can also set reminders for the team about upcoming deadlines and events.

Communication platforms are particularly good at real-time collaborations, quick huddles, getting someone’s attention, and keeping the team in sync and connected.

Investing in a business communication platform is one of the best investments you can make for your organization. The flow of communication within a company is critical to a business’s success. The Internet offers loads of communication platforms that fit different businesses requirements. Incorporate this into your business to establish strong communication capabilities in your workforce.

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